Vogli Tours · Legal
Privacy Policy
Last updated: 12 September 2026
This policy explains how Vogli Tours collects, uses and protects personal data when you contact us, request information or submit a booking request.
1. Data controller
Vogli Tours, Tirana, Albania. Contact: info@voglitours.al | +355 69 617 6310.
2. Data we may collect
Depending on your interaction with us, we may process your name, email address, telephone number, travel dates, number of travellers, tour or transport preferences, pickup information, messages you send us and technical information necessary for the operation and security of the website.
3. Why we use your data
We use personal data to respond to enquiries, prepare and manage booking requests, organise tours and private transport, communicate about requested services, comply with legal obligations, protect our website and services, and establish or defend legal claims where necessary.
4. Legal basis
Processing is carried out where necessary to take steps at your request before entering into a contract, to perform a contract, to comply with legal obligations, on the basis of our legitimate interests where permitted, or on the basis of consent where consent is required.
5. Sharing of data
We do not sell personal data. Where necessary to provide a requested service, information may be shared with service providers or partners involved in the journey, such as guides, transport providers, accommodation providers or technical providers, only to the extent necessary for the relevant purpose and subject to applicable data-protection requirements.
6. Retention
We keep personal data only for as long as necessary for the purposes for which it was collected and for any period required by applicable legal, accounting, tax or dispute-resolution obligations.
7. Your rights
Subject to applicable law, you may request access to your personal data, correction of inaccurate data, erasure, restriction of processing, data portability where applicable, or object to certain processing. Where processing is based on consent, you may withdraw consent without affecting prior lawful processing.
8. Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
9. Complaints
If you believe your personal data is being processed unlawfully, you may contact us first at info@voglitours.al. You also have the right to lodge a complaint with the Commissioner for the Right to Information and Protection of Personal Data in Albania.
10. Albanian data-protection law
This policy is intended to operate in accordance with Albanian Law No. 124/2024 “On Personal Data Protection” and other applicable requirements. The law regulates the processing of personal data and the rights of data subjects in Albania.
11. Changes to this policy
We may update this policy when our services, website or legal obligations change. The date shown on this page indicates the latest revision.